Would you trust a TikTok live streamer to sell you car servicing? Armed with US$6 million (RM24 million) in recent funding, ServAuto is betting that you will.

Co-Founder & COO Phoy Yong Hao unpacks how they are digitalising the traditional workshop ecosystem. The ex-Carsome executive breaks down how ServAuto uses an online-to-offline (O2O) model driven heavily by TikTok live commerce, having already served 30,000 customers and expanded to 150 workshops in just one year.

Learn about:

• The TikTok Conversion Engine: Why ServAuto relies heavily on TikTok live streams to answer high-intent customer questions and drive actual sales (with a claimed 10 million monthly views).

• The "Mom & Pop" Consolidation: How ServAuto standardises pricing, parts sourcing, and customer retention for neighbourhood workshops without outright replacing them.

• Tinting as Customer Acquisition: Why window tinting acts as the ultimate entry point for new car owners, bringing them into the ServAuto ecosystem.

• Preventing Platform Leakage: How ServAuto stops workshops and customers from bypassing their platform by controlling product quality and offering unbeatable wholesale parts pricing.

• The Carsome Synergy: The strategic advantage of sharing investors, an after-sales partnership, and a direct talent pipeline (via Carsome Academy) with the used-car giant.

Produced by: Roshan Kanesan

Presented by: Roshan Kanesan

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Categories:  Cars/Motoring,  managing,  technology

Tags:  automotive aftermarket,  online-to-offline,  tiktok live,  tech startup,