A lot has been said about how AI is going to change everything at work but for many companies, that change still hasn’t happened. Plenty have jumped on the AI bandwagon, but the impact has been slower and smaller than expected. At the same time, real issues like talent shortages, burnout, and unclear roles are still holding teams back.

So, how can businesses move forward, whether or not they’re ready for AI? In this conversation, we speak with Koay Gim Soon, Market Leader at Mercer Malaysia, about what Mercer’s latest Global Talent Trends report is revealing, why redesigning work and building skills are becoming increasingly important, and how leaders can create real progress by focusing on people, not just platforms.

Produced by: Carol Wong

Presented by: Richard Bradbury

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Categories:  the workplace,  Corporates,  managing

Tags:  AI readiness,  employee upskilling,  people managers,  ai adoption,  GenAI,  AI tools,