The Human Voice in an AI Future

Ravi Saraogi, Uniphore

15-Dec-20 10:00

Pause
Embed

Does our voice have a place in the future of customer service centers? According to Ravi Saraogi, not only is human communication more in demand today, it's also what customers look for when they need urgent assistance. By implementing Uniphore's automation-driven solutions into the workflow, customer service personnel are able to assist customers in record time, while having all the info they need right in front of them. We speak to Ravi about creating AI tools to enhance the human connection, enabling more call center employees to work from home, and why automation isn't the "human replacement" tool that we dread it to be.

Produced by: Arvindh Yuvaraj

Presented by: Arvindh Yuvaraj

This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories: Personal Development, Technology, Tech, Politics, Social Issues, law & legal matters, Investments, Personal Finance, Financial Literacy, Young Finance, Entrpreneurship

Tags: AI, technology, customer service, chatbot,

Today’s Shows

11:00 AM

Best of Enterprise

(REPEAT) We dive into Yeoh Chen Chow’s entrepreneurial journey as the founder of 1% Advisory & Coaching, from his small-town beginnings to startup exits, and why he’s now focused on empowering others.

12:00 PM

Just For Kicks

(REPEAT) The JFK pundits share their thoughts on the Europa League Final, as Spurs lifted their first trophy in 17 years!

1:00 PM

A Bit of Culture

(REPEAT) Is there a limit to nostalgia? That’s the topic Kam, and his two guests, Ong Kar Jin and Marion D’Cruz will be unpacking, alongside discussing the relevance of doing a degree in the arts, and the trickster!

2:00 PM

Ringgit & Sense

(REPEAT) Should you rebalance your portfolio? Ngan Teng Chee, Executive Director of SP Investment Management Sdn Bhd shares his thoughts on the subject, as well as talk about asset allocation.

2:30 PM

The Property Show

(REPEAT) Faisal Durrani, partner and head of research for the Middle East & North Africa region at Knight Frank breaks down the numbers behind Dubai’s real estate market and explains what’s driving global investor interest.

3:00 PM

Best of The Bigger Picture

(REPEAT) Should you work till you’re 70 years old? Prof Peter Beattie, Political Economist & Political Psychologist, Chinese University of Hong Kong (CUHK) weighs in.

4:00 PM

Best of Evening Edition

(REPEAT) We discover the history of tea and find out how this drink became a cultural icon and daily ritual for millions worldwide.

5:00 PM

BBC World Service

BFM presents the BBC World Service, which provides in-depth coverage of issues from around the world.

PROGRAMMES