Digitally Bridging Businesses and Customers

Friday Chua, CiMS Tech

05-Oct-23 10:00

Digitally Bridging Businesses and Customers

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We explore the digital communication frontier with CiMS Tech, the company behind Malaysia's first Omnichannel Cloud Messaging Platform. The platform connects Micro, Small, and Medium Enterprises (MSMEs) with their customers across various messaging channels like WhatsApp, Facebook Messenger, and Instagram, catalysing significant business growth with a potential to boost revenue by up to 40%.

Beyond enhancing communication, it provides predictive insights into customer behaviour, a crucial asset in today's digital marketplace.

A testament to its impact is its adoption by SME Corp for the Program Mikro Madani, which underscores how technology and automation are pivotal in revamping workflows and elevating revenue.

Produced by: Richard Bradbury

Presented by: Richard Bradbury

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Categories: markets, technology, Corporates, SME

Tags: ofbbb2023, customer interaction, fintech, messaging,

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11:00 AM

Best of Enterprise

(REPEAT) Swiss Dream Circus founders Marco Baumgartner and Ismail Stork on preserving a timeless cultural experience, navigating massive operational hurdles, and keeping the magic of the circus alive in a digital age.

12:00 PM

Just For Kicks

(REPEAT) The pundits dissect how Newcastle’s tie with Liverpool is overshadowed by the growing drama around Alexander Isak’s likely exit and the turmoil it’s causing off the pitch.

1:00 PM

A Bit of Culture

(REPEAT) Kam Raslan, Matt Armitage and Dhanya Nair get together to talk about the democratisation of technology, deepfakes and musicians making comebacks!

2:00 PM

Ringgit & Sense

(REPEAT) Fazrul Farouk, licensed financial planner, I-Max Financial talks about the proposed monthly withdrawals from EPF for retirees.

2:30 PM

The Property Show

(REPEAT) Sulaiman Saheh of Rahim & Co International explains how the 13MP could reshape Malaysia’s housing, infrastructure, and sustainability.

3:00 PM

Best of The Bigger Picture

(REPEAT) Is it safe when kids turn to AI chatbots for conversations and companionship? We look at how parents can guide their children.

4:00 PM

Best of Evening Edition

(REPEAT) Who will be the next Dalai Lama, and why is it so political? With the Dalai Lama turning 90 this year, the search for his successor is on, with both Tibet and Beijing competing for dominance over the process. We speak to an expert about the role of the Dalai Lama amidst China and Tibet’s tumultuous history.

5:00 PM

BBC World Service

How did one person find a brilliant solution to help people who wash clothes by hand across the globe? Tune in to this episode of People Fixing The World to find out!

PROGRAMMES