Digitally Bridging Businesses and Customers

Friday Chua, CiMS Tech

05-Oct-23 10:00

Digitally Bridging Businesses and Customers

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We explore the digital communication frontier with CiMS Tech, the company behind Malaysia's first Omnichannel Cloud Messaging Platform. The platform connects Micro, Small, and Medium Enterprises (MSMEs) with their customers across various messaging channels like WhatsApp, Facebook Messenger, and Instagram, catalysing significant business growth with a potential to boost revenue by up to 40%.

Beyond enhancing communication, it provides predictive insights into customer behaviour, a crucial asset in today's digital marketplace.

A testament to its impact is its adoption by SME Corp for the Program Mikro Madani, which underscores how technology and automation are pivotal in revamping workflows and elevating revenue.

Produced by: Richard Bradbury

Presented by: Richard Bradbury

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Categories: markets, technology, Corporates, SME

Tags: ofbbb2023, customer interaction, fintech, messaging,

Today’s Shows

11:00 AM

Best of Enterprise

(REPEAT) Andy Fisher, Co-founder & Chief Happiness Officer, The Happy Consultancy Group discusses employee disengagement and how happiness can be a powerful business strategy.

12:00 PM

Popcorn Culture

(REPEAT) A double-bill review of F1 and Jurassic World Rebirth, followed by a discussion about movie moments that left us awestruck.

1:00 PM

Cruise Control

(REPEAT) Should you buy an old stock electric vehicle in Malaysia? Daniel Fernandez shares what he thinks and gives some tips on how to do it.

2:00 PM

Matt-Splained

(REPEAT) Richard and Matt look at whether there is a shift towards genuine authenticity in our society’s online personas, and discuss the impact and growth of radical honesty and transparency before putting their own authenticity under the spotlight.

3:00 PM

Earth Matters

(REPEAT) Fireflies - nature's fairy lights, yet their glow hides a tale of ecosystem health, habitat loss, and potential disappearance. With World Firefly Day just around the corner, we explore these bioluminescent beetles with guests from education, science, and conservation.

4:00 PM

Bar None

(REPEAT) We unpack the conversation surrounding Enhanced Games and why it's a bad idea overall.

5:00 PM

BBC World Service

This episode of The Conversation features two pastry chefs talking about their craft and what innovation means in their world.

PROGRAMMES