Digital Banks in Malaysia: What To Watch, Lessons From Foreign Digibanks, And Challenges Ahead

Vincent Fong, Chief Editor, Fintech News Malaysia | Ravi Kittane, Partner, EY

18-Jan-24 12:00

Digital Banks in Malaysia: What To Watch, Lessons From Foreign Digibanks, And Challenges Ahead

Pause
Embed

Following the recent regulatory approvals for AEON Bank and Boost Bank to commence operations, Enterprise Explores the digital banking landscape here in Malaysia and how it compares to key markets such as Singapore and Hong Kong with Vincent Fong, Chief Editor at Fintech News Malaysia, and Ravi Kittane, Partner at EY.

We get into digital banking in a regional and global context, explore how Malaysia compares and can learn from other key markets, dissect various trends and key priorities for digital banks, including customer acquisition and the development of new products including credit products, potential competition from established financial institutions, and the key priorities and upcoming trends for digital banks in Malaysia in 2024.

02:40 Guest Introduction and Discussion Start

03:26 Insights into Digital Banking

08:34 Digital Banking Landscape Overview

15:05 Lessons from Foreign Digital Banks

25:39 The Importance of Customer Trust and Security in Banking

26:23 The Role of Deposits in Banking

28:07 The Challenge of Customer Acquisition and Retention

28:22 The Importance of Reliable Tech in Digital Banking

33:06 The Role of Partnerships in Digital Banking

34:48 The Potential of Islamic Digital Banking

41:59 The Challenge of Serving the Underserved Market

46:01 Looking Ahead: Key Developments and Trends in Digital Banking

Produced by: Roshan Kanesan

Presented by: Roshan Kanesan

This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories: economy, technology, markets

Tags: GX Bank, GXS Bank, AEON Bank, Aeon Credit, Boost Bank, Boost Credit, Sea Group, YTL-Sea, digital banks, fintech, grab, rhb bank, bnm, bank negara, kaf investment bank, ytl group,

Today’s Shows

6:00 AM

The 6AM Stretch

Thought-provoking discussions on ideas, people and events shaping our lives.

7:00 AM

World Market Watch

Kingsley Jones, Chief Investment Officer, Jevons Global tells us where international markets are heading.

7:15 AM

Morning Brief

We recap global and local headlines from today's papers and portals.

7:30 AM

Morning Brief

Chen Zheng of CITIC Securities shares his outlook on China’s economy.

7:45 AM

Morning Brief

Dr. Wong Chin Huat, Political Scientist at Sunway University, weighs in on whether the Madani Government can deliver key reforms with less than 24 months remaining.

8:00 AM

The Breakfast Grille

Hannah Pearson of Pear Anderson, and Nigel Wong, President of MATTA discuss Visit Malaysia Year 2026.

8:30 AM

Morning Brief

Dr. Kathryn Robison of University of Sydney discusses the legality of the US incursion into Venezuela and the plans for interim governance following Maduro’s arrest.

8:45 AM

Morning Brief

Dr Elsa Satkunasingam, Director and Senior Lecturer at Iclif, Asia School of Business, on governance across Malaysia’s sovereign wealth funds.

9:00 AM

Opening Bell

Kingsley Jones, Chief Investment Officer, Jevons Global tells us where international markets are heading.

9:15 AM

Opening Bell

Royce Tan of MBSB Research discusses which companies stand to benefit from Malaysia’s push toward net zero emissions by 2050.

9:35 AM

Pinnacle Perspectives

Andy See, Founder and Managing Director of Perspective Strategies and former President of the Public Relations Global Network, talks about PR trends in 2026 and AI being the new KOL.

10:05 AM

Open For Business

Joseph Chin discusses the rise of AI Tinkerers KL, a community of nearly 2,000 members moving past the "AI hype" to focus on real demos over pitch decks. He also shares his journey bootstrapping DocuAsk to 250,000 users and $40,000 in monthly revenue.

11:05 AM

P&L

The End of Co-Founders? The Rise of AI & Seedstrapping. Indelible Ventures’ Kevin Brockland explores why solo-founded startups spiked to 36% in 2025 & unpacks how AI is powering this trend.

12:00 PM

Enterprise Explores

The Economy: Strong 2025, but Pain in 2026? Pankaj Kumar grades Malaysia’s 2025 GDP performance, explores the realism of Ringgit to 3.80, and the concerns from US & China slowing down.

2:05 PM

Discovery Hour

An eclectic selection of BBC shows, curated with variety in mind.

3:05 PM

Earth Matters

Fireflies in Bukit Kiara signal ecosystem health under urban pressure. We explore why they matter, and how a new intiative called The Glow Campaign is driving collective action.

4:05 PM

Health & Living

Life after cancer treatment means constant vigilance against the possibility of recurrence. A cancer patient talks about how she lives with hope, instead of fear.

5:00 PM

Top 5 at 5

A countdown of the 5 biggest stories of the day, to catch you up on all you need to know!

6:00 PM

Today I Learned

Have we become so disconnected that we've forgotten how to make friends? We start the year with a 101 on friendships.

7:00 PM

Just For Kicks

All the big teams drew, which means it's advantage Arsenal. We look back at the weekend that was on Matchday 20 in the EPL.

8:00 PM

A Bit of Culture

(REPEAT) Dhanya Nair and Sudais Ferhard join Kam Raslan as they talk about protecting your peace, disaster paranoia and movies that are now unbearable!

PROGRAMMES