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94% of Banks Want AI. So Why Are Only 10% Frontrunners?

Doriss Chow, Managing Director for Financial Services, Accenture Malaysia

18-Aug-25 12:00

94% of Banks Want AI. So Why Are Only 10% Frontrunners?

With 94% of APAC bank CEOs citing AI as a key priority, the race is on to move beyond simple chatbots and pilot projects. But what separates the top 10% of "forerunner" banks from the rest, and what does it take to turn AI into a real engine for growth?

Doriss Chow, Managing Director for Financial Services at Accenture Malaysia, joins us to share insights on how leading banks are making strategic, long-term bets on AI. She discusses the most impactful use cases, from fraud management to investment advisory, and breaks down the crucial foundations required for success: a strong digital core, data maturity, and a focus on "Responsible AI."

We discuss:

  • What the top 10% of "frontrunners" banks are doing differently with AI.

  • The most impactful AI use cases in fraud, payments, and advisory.

  • The crucial foundations (tech, data, people) needed for AI adoption.

  • Why "Responsible AI" is essential for building customer trust.

  • The real ROI of AI, including faster revenue growth and better compliance.

    For leaders in the financial services industry, this is a guiding conversation to the strategies and challenges of a true AI reinvention.

Produced by: Roshan Kanesan, Carol Wong

Presented by: Roshan Kanesan


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Categories:  Corporates,  managing,  technology,  sponsored content

Tags:  AI in banking,  responsible AI,  financial services,  digital transformation,  Gen AI,  MDX2025, 


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