In their new updated Passenger Cancellation Policy, Grab Malaysia said that passengers who cancel their rides five minutes after getting a driver, will be charged a fee ranging from RM3 to RM5. We discuss whether this new policy is fair for both drivers and consumers and who regulates this.

Produced by: Kelly Anissa

Presented by: Juliet Jacobs, Tee Shiao Eek, Kelly Anissa

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Categories:  Business Analysis,  Auto,  Technology,  Tech,  Politics,  Social Issues,  Travel

Tags:  consumer rights,  e-hailing services,  cancellation fee,  Ministry of Domestic Trade and Consumer Affairs,  Daily Digest,  Bigger Picture,